Unlike
face to face oral communication, where participants retain some control by being
the focus of local attention during a personal and private contact; and written
communication, where the individual is protected by time and distance; participation
in meetings often involves unstructured dialogue, aggressive
and defensive postures, deliberate attempts to block, deflect, pass "the buck",
etc.
Attendance in and managing meetings is often a frustrating
experience! With behaviours visible to all, to retain composure and realise effective
results during such a "public" ordeal requires a combination of proactive, structured
management and reactive opportunism, without which the only result could be ruined
relationships!
Our
workshops contribute credits for generic Management Qualifications
as awarded by the Institute of Leadership & Management
(ILM) - when blended with the underpinning knowledge on our Distant
Learning System - HRD Online
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